Privacy & Cookie Policy

Last updated: 1 October 2026

This policy explains how MAXGO HARDWARE CO., LIMITED (“MAXGO”, “we”, “us”) handles personal information collected through www.shower-hardware.com, our contact forms and product quotation enquiries.

1. Who we are

MAXGO supplies shower enclosure hardware and provides product selection, design and manufacturing support. Our factory is Xingnan Hardware Factory in Luocun, Nanhai, Foshan, Guangdong, China.

For privacy questions or requests, email info@shower-hardware.com or call +86 757 8381 6270.

2. Information you provide

When you contact us or request a quotation, we collect the details you submit, such as your name, email address, telephone number, company details, selected products, quantities and message. Information you share in subsequent correspondence may include drawings, specifications and delivery requirements.

Please provide only information relevant to your enquiry. Required form fields are marked on the form; without the contact details needed to reply, we may be unable to handle your request.

3. Website and security information

Website hosting and security tools may process technical information such as IP addresses, browser details, requested pages and access times to operate the website, detect spam and protect against misuse. The website also uses Google Analytics to understand visits and interactions, and includes embedded YouTube content.

4. How we use information

• Respond to enquiries and prepare quotations.
• Provide product information, drawings and technical support.
• Discuss samples, custom products and order requirements.
• Maintain correspondence and enquiry records.
• Operate, protect and improve the website.
• Handle legal, accounting or dispute-related requirements where applicable.

Contact and quotation submissions are stored in the website administration system. A submission may remain available to our team even if its email notification fails.

5. Grounds for processing

Where applicable data protection law requires a legal basis, handling your requested quotation or order may be necessary to take steps before a contract or to perform a contract. Responding to business correspondence and protecting the website may be based on legitimate interests. Legal obligations may require particular records to be kept. Where consent is required for a particular use, that use should be based on your consent, which you may withdraw.

6. Service providers and international processing

Information may be processed by providers supporting website hosting, security, analytics and email delivery. Contact and quotation forms are handled through the website administration system. Enquiry email notifications are configured to use Zoho. Google processes information associated with its Analytics and YouTube services.

MAXGO is based in China. If you submit an enquiry from another country, your information will be accessed and handled by our team in China. External providers may also process information in other countries. Applicable legal requirements for international transfers depend on the information and service involved. Contact us for information about a specific processing arrangement.

7. How long information is kept

Retention depends on the purpose of the record. Enquiry and correspondence records are kept for handling your request and any resulting business relationship. Order-related records may need to be retained for accounting, legal or dispute purposes. Technical records and backups have separate operational retention requirements. You can contact us to ask about the records relating to you or request their deletion, subject to applicable requirements.

8. Your choices and rights

Depending on the law that applies, you may have rights to access, correct or erase your personal information, restrict or object to processing, and receive a portable copy of certain information. You may withdraw consent where processing relies on it and raise a complaint with your local data protection authority.

Send requests to info@shower-hardware.com. We may need reasonable information to verify your identity before responding. Some records may need to be retained for legal or other permitted reasons.

9. Cookies and similar technologies

Cookies are small files stored by your browser. The website and its services may also use similar browser storage.

• Website functions: cookies or browser storage can support sessions, account login, preferences and the product quotation list.
• Analytics: Google Analytics measures website visits and interactions. Its technologies may record identifiers, device information and usage information.
• Embedded content: YouTube videos may allow Google/YouTube to receive technical information and use cookies or similar technologies, including when you interact with a video.

You can block or delete cookies through your browser settings. Restricting cookies may affect login, saved selections or other website functions. Browser controls do not necessarily disable all information collection by embedded services. Optional technologies that require consent must be handled through an appropriate consent mechanism; this policy itself does not provide or record consent.

10. Third-party services

Links to WhatsApp, Facebook, LinkedIn, Instagram and YouTube take you to services with their own privacy practices. Information you provide directly to those services is governed by their policies. For details about Google Analytics and YouTube, see Google’s Privacy Policy.

11. Protecting your information

Website access controls, security tools and backups support the protection of information. No online service can guarantee complete security. Please avoid sending passwords, payment-card details or other unnecessary sensitive information through the enquiry forms.

12. Updates and contact

We may update this policy as the website or our processing arrangements change. The date above identifies the latest revision. For questions about this policy, contact info@shower-hardware.com.